Vicki Johnson

Vicki joined Pancoast in 2003 after more than a decade of experience that included customer service, claims examination, and underwriting. Without a doubt, customer service is her favorite role.

Performance and record aside, The Titans are her favorite team. And Pancoast is her favorite job. Ever. Shortly after Vicki started her mother passed away and the people at Pancoast “just wrapped me” in support, she says.”

What keeps Vicki Johnson in benefits – besides the family atmosphere at Pancoast – is the feeling she gets after helping an employee of a client company successfully navigate a claim.

“When I can get someone’s benefits approved, it is a good feeling because I can help and insurance is not their world,” she says.